Can the AI assistant change things in my account?

No, it can only read and explain. It won't touch your listings, orders or settings.

What if I need to talk to someone on the team?

Use the help button or /contact to send a request. You'll get a ticket number and we'll reply by email.

Is there an emergency number to call?

We work by email and web requests during office hours Mon-Fri 08:00-20:00 UTC. Use the help button or email launch@zinndigital.com.

How do I get help on Virela Launch?

Hit the help button anywhere to search articles, chat with our AI assistant, or message our team directly.

Updated 3 October 2026

Help is just a click away

You'll spot the help button on every page. It's your shortcut to everything:

Search through our help articles
Chat with our AI assistant for quick answers
Send a request straight to our team

When you're signed in, the assistant gets the full picture. It can see your listings, orders, invoices, claims and notices—so it can explain exactly what's going on with your account, like why a listing isn't live yet. It can't make changes to anything and it'll never ask for your password or card details.

Reach the team directly

Want to talk to a real person? Send a request through the help button or head to /contact. You'll get a ticket number by email, and we'll reply there too—just hit reply on that email to add more details whenever you need to.

You can also email us at launch@zinndigital.com. We're here during office hours Mon-Fri 08:00-20:00 UTC.

Questions people ask

Can the AI assistant change things in my account?: No, it can only read and explain. It won't touch your listings, orders or settings.
What if I need to talk to someone on the team?: Use the help button or /contact to send a request. You'll get a ticket number and we'll reply by email.
Is there an emergency number to call?: We work by email and web requests during office hours Mon-Fri 08:00-20:00 UTC. Use the help button or email launch@zinndigital.com.